Help centre

Hilfecenter Image

First steps for online trainers

Your Academy is your personal page which you can use to introduce yourself. Give other users an overview of your past and planned webinars, your ratings, your field of activity and your learning content. Design your academy individually to attract the participants’ attention.

Academy layout
To design your Academy, just click on your Academy page in the right upper corner “Edit design settings”.

style_academy_002_gr-20150412You can specifiy a title for your Academy by typing some text in the field “Academy Title”. After saving, the name appears left-aligned at the top of your Academy.

Hint: You can keep this field empty and save some text for your Academy title in your background image. Then you can even design the text, e.g. with your favourite font.

style_academy_003_gr-20150412Under the umbrella term “Structure” you can edit the colors of the single page panels. You can change the background color of the whole page and the Academy. Additionally, you can set the color of the boxes in the Academy as well as the frames.

To change the color of an item, click on the color field. A window will appear and the current color will be shown in a white framed circle.

You can move the circle with your mouse to select the desired color. Next to the color field is a color bar with arrows at the right and the left side. If you move there arrow controllers, you can choose a color gamut (e.g. blue tones). Within the color area you select the color with the circle. Of course, you can also enter the color value (RGB, HSB or as hexadecimal code).style_academy_004_gr-20150412

And the umbrella term “Text”, you can set the colors for different text items. You can select different colors for headlines, links and the text within the boxes. How you select the colors is like in the fourth point.

Additionally to the color settings, you can also save a background image for your academy. Simply click “select file” and select an image you have saved on your computer. The image should be 990 px wide to fill the complete background of your academy. Smaller images will appear centered at the top of your academy. Bigger images will be cut.

Please mind that trainers also have to fill in their legal notice.

Additional materialYou have the possibility to upload documents like e.g. presentations. You can upload your files during the creation of a webinar when you click on the button “presentation” in the editing menu of your webinar. Choose the button “browse” to select a file on your PC. Files that are marked as “active” can be called up in the corresponding webinar. Additionally, you can set that your documents are downloadable. Like this, your participants have access to those files and can prepare and work over the webinar. Also after the creation of a webinar you can upload files: Click on “edit” on your webinar page so that you enter the editing menu of your webinar.

Currently supported formats are Microsoft Office documents (PowerPoint, Excel, Word), OpenOffice Document (Impress, Calc, Draw, Writer), Adobe PDF, images and graphics. Animated PowerPoint files up to Microsoft Office 2007 are supported with the Pro package (contract concluded until 19th Feb 2015). To use this function, activate the checkbox “Convert animations”.

If you no longer intend to use an uploaded file, it can be easily removed by pressing the ‘Delete’ cross at the end of the relevant line.

You enter the virtual classroom via the button “Enter” on the event page of your webinars. When opening the virtual classroom the Adobe Flash Player asks for your permission to access your microphone and your camera. Allow this access, so you can be heard and seen in the webinar. It’s best to be a little early and enter the room a few minutes before the start of the webinar to take all necessary precautions. As long as the webinar has not started, your participants are located in the lobby and can only see the chat. However, you are not visible yet. These minutes you should use to open your presentation through the folder icon in the upper right corner, to welcome the participants in the chat and to check your settings to see whether your sound and your camera image are broadcasted.Holding a webinar

 

The webinar will start automatically when the set start time is reached. You can also press the “Play” button at the top right to start your online seminar manually. If no participant has entered the room at the start of the event, we recommend that you wait at least 10 minutes before stopping and leaving the webinar. Because of time or technical reasons it is possible that a participant is late.

An overview of all functions of the virtual classroom can be found here.

As a Plus or Pro member  you can record your live online seminars. To do this, open the event manager of your webinar. There you can select under “recording” whether you want to record your event and set a price for your videos, if desired.

RecordingAfter the webinar ends the button “Watch the video” will appear on the event page, which leads you to the associated video in the media box . No recording is published by you, the trainer, at this point so that the button is displayed only for you. In the media box you see a list of all created recordings on the right side. Take advantage of more features here and add a title or delete videos. To download a video, click the green arrow. If this arrow is not shown yet, click the gray arrow, whereupon an MP4 file is created. The conversion can take up to 48 hours and automatically adds a timeline to the video. After the conversion, you can find this function in the downloaded recording and in the media box . Once the video is available for download , you will be informed by e -mail. In the mediabox you can also select individual recordings to be publicly accessible. Only when you do this , the video can be seen by participants and other users.

Note: However, you only want your participants to watch the recording, but the video should not appear on the Video marketplace? After the event, set the publication of the webinar as “private” and only your participants have access to the video.

On each event page with an associated video the button “Watch the video” can be found after the publishing, which leads into the mediabox. Webinars are also marked with a video symbol in your academy to show users that a recording of the event exists.

Organise a webinar

As an online trainer you can send invitations to potential participants. In the editing view of your webinar you go to the “Invite” button first to select the address source. There you can find, for example, former participants from past seminars and invite your Facebook contacts with the aid of a Facebook Application. Even long e-mail lists in the form of a CSV file can be uploaded quickly via the CSV import. In addition, individual contacts can quickly be entered them manually. When importing CSV files, you should make sure that the file is encoded in UTF-8, which automatically is the case with the most popular spreadsheet programs.

Note: The number of sent invitations is limited to 50 for free members, to 100 for basic members, to 300 for plus members and to 600 for pro members per day.

Now that you have made ​​a selection from your contacts, you can “Edit invitation” to adjust the default text to your liking and save your own draft at any time. By clicking “Send” the invitations are sent to your selected contacts.

Note: All expressions in braces such as Eventtitle (the title of your webinar) are automatically generated by the system and should not be removed.

Pro members who concluded their contract until 19th Feb 2015  on edudip find a direct link to the corresponding online seminar on top of their event pages. With these links it is possible to participate in your online course without registration: Before entering the virtual seminar room the person only states his first and last name in order to be better identified in the virtual classroom.

Note: Please note that the direct link leads directly into the virtual classroom and the participants does not have to pay the set price for the event. He also does not benefit from other services of the platform such as an event reminder e-mail.

With several dates, you should make sure that the direct link is only valid for the current date or the current series of events.

With the screen sharing you can transfer your screen for your participants in the virtual classroom. If you activate the function by clicking on the screen icon, you can select the source of the transmission.

The edudip screen sharing for Mac users can be downloaded here.

After the download, open the folder “dist” and start the program by clicking on the program while keeping the CTRL button pressed and then click once to open it.

Open Screensharing

Please do not get confused by the appearing message “Screensharing” is from an unidentified developer. Are you sure you want to open it? You can trust the program and click “Open”.

Start Screensharing

As soon as you enter the webinar room, open the settings there. Look for the screen sharing tab, select “edudip screen sharing” and close your settings. You can now start the transmission by clicking on the screen sharing icon above the whiteboard.

You have two options to determine a co-moderator: First, you can select a person in the event manager of your webinar directly while setting up the webinar. He can enter the online seminar room before the start of the online seminar and has the same rights as the moderator from the beginning.

On the other hand, you can spontaneously appoint a participant as co-modeartor during the live online seminar. To do this, go to the participants list and click on the “crown” of the person. Your new co-host now appears in the upper right window right next to you.

Note: The recording of a webinar can be started only when the presenter is in the virtual classroom.

We handle the complete payment processing with your participants and pay your fee minus our commission directly to your account. The payout shall be completed seven days after the first date of your event at the earliest.

Webinars without registration of a participant can be deleted by you in the event manager of the webinar. Once a registration for the event is present, the webinar cannot be cancelled by you. In this case, please inform your participants about the cancellation of the date and additionally inform us about it by email at support@edudip.com. Please know that you violate our terms & conditions if you cancel the webinar without prior notice.

For the cancellation of paid webinars we will charge a cancellation fee which can be found in our Terms and Conditions.

Would you like to specify who is allowed to attend your webinars and who does not? In the event manager of your webinars you can specify whether all participants are automatically confirmed or whether they should be manually checked and confirmed by you. The applications can then be confirmed in the participants list on the event page. Please note that the manual confirmation is only possible for free webinars.

On the detail page of each webinar you find the tab “Participants” next to the tab “Description”. Here you can see a list of all registered participants. With the edudip premium package, there is an icon to download a CSV file with information about email address, connection time and length of stay of each participant in the virtual classroom.

For the evaluation of the CSV files, we recommend our blogpost on this topic:

In the editing view of your online seminar, you can use different tools to promote your webinar under “Market”. Among other things, here you will get the link that leads directly to the page of your event. You can directly tweet the link via this option and post it on Facebook and Xing. You can also embed your events with your personal embed code as a box in your own website to display all of your scheduled seminars.

In addition, an integration of your edudip webinars on Facebook is available for you. Click on the button “Install App” and select the desired fan page where subsequently all next webinars will be displayed.

Note: The Facebook app can only be integrated into fan pages, not personal user accounts.

As a Plus or Pro member  you can record your live online seminars. To do this, open the event manager of your webinar. There you can select under “recording” whether you want to record your event and set a price for your videos, if desired.

RecordingAfter the webinar ends the button “Watch the video” will appear on the event page, which leads you to the associated video in the media box . No recording is published by you, the trainer, at this point so that the button is displayed only for you. In the media box you see a list of all created recordings on the right side. Take advantage of more features here and add a title or delete videos. To download a video, click the green arrow. If this arrow is not shown yet, click the gray arrow, whereupon an MP4 file is created. The conversion can take up to 48 hours and automatically adds a timeline to the video. After the conversion, you can find this function in the downloaded recording and in the media box . Once the video is available for download , you will be informed by e -mail. In the mediabox you can also select individual recordings to be publicly accessible. Only when you do this , the video can be seen by participants and other users.

Note: However, you only want your participants to watch the recording, but the video should not appear on the Video marketplace? After the event, set the publication of the webinar as “private” and only your participants have access to the video.

On each event page with an associated video the button “Watch the video” can be found after the publishing, which leads into the mediabox. Webinars are also marked with a video symbol in your academy to show users that a recording of the event exists.

To participate in a live online seminar on edudip all you need is a computer, a current browser with Flash plugin, an Internet connection (recommended is a DSL line with at least 6000 kbit/s) and speakers. We recommend the use of the internet browsers “Mozilla Firefox”. As a trainer or an active participant, you need a headset and a webcam. With edudip you don’t need to install additional software. For a smooth start, we recommend to make a System Check prior to the event to check your microphone, camera, Flash Player and bandwidth.

For offering online seminars you only need to register. Click on the top menu bar on the button “Create Seminar” and enter the basic information about your event. You will be led through further steps of settings from presentations to the invitations after saving the basic information. These settings can be opened and changed later on.

Create webinar

Note: Once a participant applies for your event, you can not change the date and not delete the event anymore.

How to cancel a webinar nevertheless, see “Delete/cancel a webinar.

As the organizer you want to be well prepared for your online seminar. We recommend you to test if your system runs properly in advance to the event. With our System Check you can do this easily. We recommend at least a 6000 k/bits DSL line for optimal connection to the virtual classroom. Before your first public webinar, you should also create a private event first and test the room and its functions extensively with friends.

If there are still difficulties, please contact our customer service team by email to support@edudip.com.

To put your webinar on the public Marketplace, select the release type “Marketplace and academy”. After an examination of edudip your event is enabled for the Marketplace.

Webinars will not be enabled if

  • they violate our Terms of Condition
  • if there are not at least 48 hours between identical webinars from a trainer
  • no event image is uploaded
  • the description is not sufficient
  • the seminar offer is not for a webinar that takes place in a virtual classroom on a platform operated by edudip
  • the accounting is realised without the edudip GmbH
  • a violation against of applicable law exists
  • the content and/or the description are offensive or inappropriate
  • the webinar has the purpose to sell/advertise something or is about MLM

Please note that prior to the Marketplace activation all external links will be checked. In addition, it is checked if the appropriate category is selected for your webinar. Categories can not be changed after the activation for the Marketplace.

Trainers on www.edudip.com or www.sofengo.de present themselves and their webinars in their own academy. In addition, they can place their events on the public Marketplace, where participants who are also registered on edudip or Sofengo can register for these webinars. Two different packages – edudip Basic and Pro – each contain different functionalities.

In contrast, a edudip business solution is accessed through a special domain, eg YourDomain.edudip.com. Users who are already registered on edudip or Sofengo can register with the same login information on your platform and then switch easily in their own menu between the platforms. The edudip business solution offers many possibilities to adapt to your needs such as the setting of a design. The structure of the platform is the same as on www.edudip.com, so that it is always on the cutting edge of technology.

For more information and references please visit http://business.edudip.com.

The prices for edudip business can be viewed here.

The registration on the platform is completely free. Moreover, we offer a premium membership, which provides additional functions for online trainers. Two different packages- basic and pro- include various  volume of functions. The costs for a webinar are determined by the trainer him or herself. If a participant of a seminar is acquired by the trainer, which is new registered at edudip or Sofengo over a affiliate link or a webinar link, the trainer will keep 95% of the whole earnings of webinar, also for webinars in the future. In order to cover costs for handling of payments and invoice we only keep 5 % of the earnings. If a participant for a course is acquired by us, the trainer will keep 70 % of the amount. The minimum provision per participant is however 0, 60 € Euro. Free users are not allowed to offer paid webinars.

A clear overview of our prices and additional functions you can find on our pricing page.

Prices for package bookings are specified on the Pricing page including tax. Charges are calculated in Euro. For each package booking the sum over the entire period is due at the beginning.

Our commission

If you want to offer paid webinars, we take over the entire payment processing for you. If you acquire a seminar participant who registers newly on edudip or Sofengo through your affiliate or webinar link, you keep 95% of all revenue, also for all future webinar revenues. To cover costs for payment processing and invoicing we will retain only 5%. If a participant is acquired through the platform for your webinar, you retain 70% of the booking amount. However, the minimum fee per participant is 0.60 EUR.

How can I cancel a booked package?

If you want to cancel a package, you can make this termination online. Click here to view the appropriate link under the package information to come to the notice page. The current package can be canceled up to 7 days before the maturity date. Monthly packages can be terminated on a monthly basis, years packages annually.


If you receive a rating from one participant that violates the Terms and Conditions, contains insults or is based on technical problems that were not caused by the trainer, you can click “Report evaluation” under the rating. The case will we checked by us and if necessary the rating will be deleted.

Note: You also have the opportunity to comment on your ratings.

To create multiple dates for a webinar go into the the settings of your webinar. There you can schedule more dates and repetiton dates or series of events in the tab “Dates”.

Would you like to add a date to the event series, for example, to divide the contents of the webinar topic into two parts? Then click on “Add date to the event series” and select the desired date and time for the appointment. If you want to offer your webinar at a different time with the same content, you create a repetition date or a new event series. Participants of your initial appointment are therefore not automatically registered for the new event series.

Event series infographic

Animated presentations can be used in the virtual classroom by edudip.pro users (with a contract concluded until 19th Feb 2015). Click on the field next to “convert animations” when you choose a file you want to upload in the event manager under “presentations”. The more animated slides your file contents, the longer the conversion takes.

The following animations are possible:

  • animations up to Microsoft 2007
  • one animation per text field or picture
  • content animations (no page transitions)
  • images as .jpg

Please note that animations will be played faster in the virtual classroom than the set standard speed. When your animation is set as “fast” in PowerPoint, choose “normal” in order to present the animation in the according speed.

You can find your uploaded documents when you open your webinar and go to your event manager. Under the item “files”, you will find all uploaded documents. You can decide if a document is active for your webinar and can be downloaded by your participants.

In the virtual classroom, you can find the activated documents with a folder icon in the right corner at the top of the page.

Yes, also OpenOffice files can be uploaded, exactly the following: *.odt, *.ods, *.odp.

Go into the event manager of your webinar. Under “presentations” you can see your uploaded documents. On the left side of each document’s name you can see an “X”. Click on this “X” to delete the document.

Also the ratings for private webinars are shown in the overall view of your ratings. To prevent this edudip pro members can change a certain setting in their profile.
To activate this setting, you have to click on your name in the upper menu. Click on “settings” and then on “privacy” on the left side. Remove the check mark at “Visibility of your received ratings at private seminars” at the bottom of the page so that future ratings for private webinars won’t be published on your page.

Our evaluation (comment included) is supposed to be open and honest, but also objective. If a comment or an evaluation that is not justified according to the trainer (e.g. because of insults or technical problems), you can report them and we will check the problem.

You cannot delete a rating yourself. You can report it and in justified reasons, the rating can be deleted by us.

You have this option at the bottom of the page of your privacy settings. If there is no checked mark, your ratings of private webinars will not be shown on your academy or the webinar page.

How to block a user, read the following article. Moreover you can directly block a user with the link in the invitation e-mail to a webinar. In your settings under “notification” you can as well switch off to receive any e-mails.

If these settings do not help you, please contact our customer service.

You can set a minimum number of participants for your free webinars. When participants register for a webinar, they are informed in their booking information that this webinar only takes place if the minimum number of participants is reached. As soon as the application deadline that was set by the trainer is reached, the participants receive an e-mail with the information whether the webinar takes place or not.

This option is not available for paid webinars because of the payment process which is directly initiated after the booking. If the minimum number of participants cannot be reached, all payments of the participants must be canceled and transferred back. In order to avoid these high expenditure, you can activate the minimum number of participants only in free webinars.

Additional materialYou have the possibility to upload documents like e.g. presentations. You can upload your files during the creation of a webinar when you click on the button “presentation” in the editing menu of your webinar. Choose the button “browse” to select a file on your PC. Files that are marked as “active” can be called up in the corresponding webinar. Additionally, you can set that your documents are downloadable. Like this, your participants have access to those files and can prepare and work over the webinar. Also after the creation of a webinar you can upload files: Click on “edit” on your webinar page so that you enter the editing menu of your webinar.

Currently supported formats are Microsoft Office documents (PowerPoint, Excel, Word), OpenOffice Document (Impress, Calc, Draw, Writer), Adobe PDF, images and graphics. Animated PowerPoint files up to Microsoft Office 2007 are supported with the Pro package (contract concluded until 19th Feb 2015). To use this function, activate the checkbox “Convert animations”.

If you no longer intend to use an uploaded file, it can be easily removed by pressing the ‘Delete’ cross at the end of the relevant line.

You can create paid seminars with a premium package. All information about the different packages can be found here or contact our customer service at support@edudip.com.

The lower list of participants is hidden. When you activate a participant by clicking on the “on”- button, he/ she appears in the lower list. There are only activated participants in this list.

Each participant has the possiblity to set his privacy in a way so that he and his name can’t be recognized at the registration or in a webinar. Especially in sensitive topics like “change the job” it might be better to stay anonymous.

With a premium package, you can still see the participant’s full name.

It is not necessary to use a camera to hold webinars. Instead of your webcam transmission, your profile photo will be displayed. You can switch off your connected camera as trainer when you enter the virtual classroom and click on the camera symbol on the left side (small, round icon). You can switch your camera on and off like this.

Whether an event can be recorded depends on the booked package. With the Pro package you can record all your webinars. As the moderator of course you have the possibility to download the video you created, unless the recording is longer than 5 hours. All it takes is a click on the gray arrow on the right in the mediabox and the the conversion of the video will start. As soon as it is available, the arrow turns green and you will receive an email with a link to the video.

The access for videos is not limited in time for the buyer. Paid videos cannot be deleted by the trainer.

Participants of an event series can watch all the videos of this serie. If you want participants of one event to watch the video of a second event, you have to set an event series or offer your video for free.

Buyers of paid recordings can choose which video they would like to buy. Registered participants can always watch the video, which is part of the date for which they were registered.

The disbursement of the video sales takes place from Monday to Friday.

When you play a video the loading process shows you how far the video has been loaded at your participants. This process depends on the quality of the participants’ internet connection. When you use the “synchronize”-function, the video will be played at the same time for all your participants.

You are not forced to use this function, if the waiting time (normally 2-3 seconds) increases dramatically because of one or two participants.

Videos from private webinars are not displayed in your academy. This setting is also referred to recordings of these webinars. Please check this setting in the event manager of your video under “privacy”.

Since April 2015 the newly created videos are automatically converted into the video format mp4. To convert older recordings of your webinars, call up the corresponding seminar and click on “watch video”. The Mediabox will open in an extra window. Look at the top right corner of this window. After each video you can find an arrow downward. If you click on this arrow, the conversion will be started.

The conversion lasts 2-3 days and after that, you can rewind and fast forward, pause and download your video.

Please note that videos that exceed a length of 5 hours can not be converted because of technical reasons.

Yes you can set a price for the recording of a webinar which was for free. You have to set the price in the event manager of your video.

If you offer a video for a private webinar, only participants that are in the list of participants can see the video. Also participants who got an invite link to the video can look it up, but all the others can see neither the video nor the webinar.

Commissions that were realized by the partner program or the webinar partner program are paid out when the worth has reached 50,00 €. The commission will be paid out at the end of a month.

The billing and payment of revenues from held webinars and videos are made on Monday to Friday. For webinars the payment takes place seven days after the first  date of the event at the earliest.

If you offer paid webinars, your participants automatically have the options PayPal, credit card and direct debit (only available for giro accounts run in Germany). Your participants can select the desired option and continue with the booking.

The trainer is the invoice issuer towards the participant. The invoices are automatically generated by edudip and the trainer is set as sender. If the sales tax has to be mentioned in this bill is the trainer’s decision. This depends on the fact if the trainer is subject to taxation according to UStG or not.

Your Academy is your personal page which you can use to introduce yourself. Give other users an overview of your past and planned webinars, your ratings, your field of activity and your learning content. Design your academy individually to attract the participants’ attention.

Academy layout
To design your Academy, just click on your Academy page in the right upper corner “Edit design settings”.

style_academy_002_gr-20150412You can specifiy a title for your Academy by typing some text in the field “Academy Title”. After saving, the name appears left-aligned at the top of your Academy.

Hint: You can keep this field empty and save some text for your Academy title in your background image. Then you can even design the text, e.g. with your favourite font.

style_academy_003_gr-20150412Under the umbrella term “Structure” you can edit the colors of the single page panels. You can change the background color of the whole page and the Academy. Additionally, you can set the color of the boxes in the Academy as well as the frames.

To change the color of an item, click on the color field. A window will appear and the current color will be shown in a white framed circle.

You can move the circle with your mouse to select the desired color. Next to the color field is a color bar with arrows at the right and the left side. If you move there arrow controllers, you can choose a color gamut (e.g. blue tones). Within the color area you select the color with the circle. Of course, you can also enter the color value (RGB, HSB or as hexadecimal code).style_academy_004_gr-20150412

And the umbrella term “Text”, you can set the colors for different text items. You can select different colors for headlines, links and the text within the boxes. How you select the colors is like in the fourth point.

Additionally to the color settings, you can also save a background image for your academy. Simply click “select file” and select an image you have saved on your computer. The image should be 990 px wide to fill the complete background of your academy. Smaller images will appear centered at the top of your academy. Bigger images will be cut.

Please mind that trainers also have to fill in their legal notice.

In order to delete a webinar, go to your edit mode of your webinar. There you can find the button “delete” on the left side.
Please note that future seminars cannot be deleted if a participant has already booked the webinar.

Past seminars can only be deleted if they were offered for free. As for paid, past webinars an invoice has been generated that is linked to the webinar, these webinars can not be deleted. If you would like these to not appear in your academy, you can set the publishing option to “private” in hindsight.

With a premium package you have the following option: Open the page of your webinars and then click on the tab ‘Participants’. There you have the possibility to contact all participants by clicking on the letter icon next to the date selection.

We are sorry but one webinar in different subject areas is unfortunately not possible.

Webinars are activated for the Marketplace from Monday to Friday. The activation can take up to 24 hours.

Participants can directly register after the creation of a webinar. The activation is not necessary if you send the link to others. When your webinar is activated, it is published on the Marketplace.

We are sorry but this is not possible at the moment. We plan to add this function later.

You can find your past webinars on your academy page.

You can see all participants in the list of participants which is behind the chat. All the participants that can be unlocked, have an “ON” button behind their names. Click on this button to enable one to talk. To switch off this function, simply click on this button again.

How many participants can I activate at the same time to use their microphone?

The activation of participants is technically not restricted so that the trainer sets the number of activated participants. We recommend not to activate too many participants because this can lead to disquietness because of background noise.

In the packages Free and Basic the system informs you if the time limit is reached and stays open for 5 minutes. With the Pro package, you are able to overrun the time limit without restrictions.

Yes, you can change the title in the settings of your academy. Please follow this tutorial for detailed information.

When a webinar is created, you can enter the classroom at any time and test the functions. As long as the webinar is not started, you are not visible for other participants. Please note, that if you record a webinar, the recording begins at the moment you start the webinar.

We advise you to create a test seminar before holding a webinar to try the functions of the virtual classroom. You only have to choose the option “private” under “release” in the event manager of your webinar. Now, only invited people have access to this webinar.

With a premium package the chat can be disabled or set on private. Especially in large webinars this setting avoids that participants are distracted by other participants’ messages. But furthermore questions appear for the moderators so that they can decide whether to answer them or not. The moderator’s messages in the chat are public to everyone so that important information can be shared with all participants.

The deactivation of the chat can be found under settings (gearwheel) in the virtual classroom.

When participants register for a webinar, they are informed in their booking information that this webinar only takes place if the minimum number of participants is reached.

As soon as the application deadline that was set by the trainer is reached, the participants receive an e-mail with the information whether the webinar takes place or not.

When at least one participant has registered for the webinar, you cannot change any settings concerning the date of this webinar. If you want to cancel or change a date, you have to inform all your participants about that. After the participant’s agreement, you have to inform edudip about the change via e-mail tosupport@edudip.com. You have to confirm that your participants have been informed then edudip will change your event.

You can add up to three co-moderators for one webinar.

The correct size is 256 x 192 pixel.

You can select the program you want to share. Choose a program and minimize the window so that you can see the chat and your participants as well.

The use of a second screen is very convenient to share the content of the one and have an overview of the virtual classroom on the second screen.

In addition, you can display the chat messages as desktop notifications. Enable this feature in the settings of the virtual classroom on the “moderator” tab.

When you create a paid webinar, you can create discount coupons for paid webinars under “Information”. Creating coupons is only possible with the Pro package.

If you as a trainer want to cancel your own webinar, you first have to inform all the registered participants and then contact our support. After that, we cancel the bookings of your participantsfor a cancellation fee of 2,50 EUR net per participant.

A co-moderator has all the functions the moderator has. Please note that the moderator has to be present for records.

Outside the virtual classroom, the co-moderator cannot edit the webinar.

You have two possibilities to activate a co-moderator: You can directly name a co-moderator of your contacts when you are in the event manager of your webinar under “Information”. The co-moderator can enter the virtual classroom before the webinar starts and has right at the beginning the functions of a co-moderator.The other possibility is to give a participant spontaneously the right to be co-moderator during the webinar. Look at the list of participants and click on the “crown” of a person. Now your new co-moderator appears in the upper right window next to you.

On the other hand, you can spontaneously appoint a participant as co-modeartor during the live online seminar. To do this, go to the participants list and click on the “crown” of the person. Your new co-host now appears in the upper right window right next to you.

In general, we pay attention that the supply of webinars is balanced on the Marketplace. For this reason, webinars from the same trainer with the same theme are activated, if there are at least 48 hours between both events. Doing this, we avoid that too many webinars with the same content complicate the overview of the Marketplace for users.

This is only possible with the edudip.pro package and can be activated with a function in the webcam stream. Click on the icon with the four oppositely directed arrows.

Besides, you can set the quality of this screen in the settings of your virtual classroom under the register “moderator”.

In general, participants can only take part in webinars if they are registered.

With an edudip.pro packge (contract concluded until 19th Feb 2015), it is possible to particapte via direct link. The invited participants only have to fill in their firstname and lastname if the moderator has sent the according link.

Trainers can see their own private webinars on their dashboard or in their academy. Other users cannot see private webinars neither in your academy nor anywhere else. Other users can only reach a private webinar if they got an invite link to it. The same applies to videos and recordings.

Terms in curved brackets are automatically replaced by the matching expression. For example {firstname} is automatically replaced by the firstname of the receiver.

First steps for participants

Book webinarOn the event’s detail page there is a button “book”/”participate” right above the description of the webinar. If the webinar has more than one date, choose your desired date and then click on the button.

If you are not yet registered or signed in on edudip, you have to do this in the next step. Now you have an overview of your chosen webinar and in the case of a paid webinar, you have to choose your desired payment method. Fill in your payment data as well as your billing address and accept the terms and conditions after having checked them.

To book the webinar, click on the button “book with costs”. A link to your webinar which you will also receive via e-mail, appears. When your booking is accepted by the trainer, the button “enter room” appears on the webinar page. With this button you will get into the virtual classroom.

Upload a profile photo to make your profile more individual. You can upload a photo under “Contact details” in your settings. Click on the link “edit profile photo” and in the next step on “select image”. Choose your favourite photo but consider that it should have a maximum size of 1 MB. Crop the image as desired and then click on “save image”.

Upload profile picture

 

The installation of a software is not necessary for the participation in webinars. You only need a computer, a browser which is up-to-date with a Flash-Plugin, an internet connection (minimum 6000 DSL line recommended) and speakers. We advise you to make a system check before you take part in a webinar, so that your internet connection, your Flash Player, your sound and camera (optional) is checked. If your bandwidth is not good enough, we advise you to use a lan-connection with cable instead of Wi-Fi because a wireless connection can lead to ups and downs. Moreover, the newest version of the Adobe Flash Player should be installed on your computer to avoid problems in the virtual classroom.

Check system

Moreover we advise you to become familiar with the virtual classroom. If you want to try this, you can create a test webinar which you set as “private”. Only you and persons who got a link from you can see the webinar.

After you have successfully booked the webinar, you will receive a confirmation email in which the link for the webinar is provided.

On the page of your booked webinar there is a button “enter room” with which you get into the virtual classroom of your webinar. Before the online seminar starts, you are in the lobby. There you can communicate with other participants in the chat. When the trainer starts the webinar, all participants will automatically be in the virtual classroom.

Enter webinar

Note: We recommend to make the system check before entering a webinar.

Evaluate a webinarAfter you have taken part in a webinar, you have the possibility to evaluate this event. You have one week to do this, after that the possibility of evaluation ends. To evaluate a webinar, click on the bell on the left side of your name in the menu on top. There, an orange number shows you how many events you have not yet evaluated. You can give 1-6 stars for each event. Besides, you can comment on your rating to explain your evaluation. If you don’t want to evaluate a webinar, you have to click on “I don’t want to rate it”.

After pushing the evaluation button, your rating is saved and shown on the event page and in the teacher’s Academy.

For some webinars trainers offer recordings which can be for free or free of charge. When you participated in a webinar which has a video, it is available for free for you. You can find the recordings on the webinar page. When you are logged in, you can see the button “watch video”. When you click on it, the mediabox will open and on the right side you can see all the recordings the trainer offers for this event. Now you can choose your favourite recording and watch it. If you have already watched a recording, you can also see it in the list of your watched videos.

If you are only interested in a video without taking part in the webinar, you can find the video on the webinar page. Click on “watch video” and you will get to the mediabox. If the video is free, you directly go to the mediabox, else you first have to finish the payment process to get to the available videos. Bought videos are always online available for you. Receiving a recording as a DVD or download is unfortunately not possible.

Watch webinars and videos

For both participants, as well as for trainers, registering on the platform is free and without obligation. For the registration simply use the menu item “Register”. Additionally you can register on the platform during the application for a webinar on detail pages of each event. Thus, you are registered for the event and can use your login data for all further visits on the platform.

The settings of the Adobe Flash Player have to be enabled for your microphone and camera in order to enter the virtual classroom. Please check the appropriate field.

Point of view trainerspoint-of_view

Point of view participants

virtual_classroom

You will find more information about the features of the room here.

All publicly offered events can be found on the Marketplace. You can first select a subject area of interest for you to go to the chronological listing of online seminars in this section. Select categories and subcategories to find the right webinar for you. Use the search to find matching online seminars, videos and trainers. You can also write messages to trainers to request a repetition of past online seminars.

The Marketplace is the public sector, which is accessible for everyone. As a trainer you can place your webinars in the desired subject area to reach exactly your target audience that you would like to address. The Marketplace is visible to everyone and the published webinars and videos can be visited or bought in the case of chargeable events by any registered user on the platform.

To participate in a live online seminar on edudip all you need is a computer, a current browser with Flash plugin, an Internet connection (recommended is a DSL line with at least 6000 kbit/s) and speakers. We recommend the use of the internet browsers “Mozilla Firefox”. As a trainer or an active participant, you need a headset and a webcam. With edudip you don’t need to install additional software. For a smooth start, we recommend to make a System Check prior to the event to check your microphone, camera, Flash Player and bandwidth.

To attend a webinar for which you have been invited to first of all open the link in the invitation e-mail that leads you directly to the webinar. Afterwards please follow the instructions, “How do I register for a webinar?“.

On the webinar page you click on the “Participate” button or the “Book” button in case of a paid webinar. If the online seminar is offered on several dates, select your preferred date on the left side and simply book here. If you have not yet done this, please log in or register now. You will then see an overview of your desired online seminar. Here you select the desired payment method in case of a paid webinar and enter your billing address and your payment data. Check the information and confirm the terms and conditions. Now click on “Book free/Book with costs” to book this online seminar bindingly.

After you have successfully booked the webinar, you will receive a confirmation by e-mail, in which the link to the webinar is provided. In addition, you will be shown the link to the booked webinar afterwards. Click on it to go directly to the webinar. Once your booking has been confirmed by the online trainer, you can enter the virtual classroom by clicking on “Enter” on the detail page of the webinar.

Before entering the virtual classroom, you should remember to connect your headset or your speakers so you can listen to online trainer. We recommend that you undergo the System Check  before you enter the webinar.

A detailed, illustrated description of how to proceed when applying for a webinar can be found here.

In order to enter a booked webinar you can go to the webinar page either directly via the link in your confirmation email or in your email reminder. You can also find all your booked webinars in your account. Login to go to your personal start page. There you will find your next five booked online seminars, your watchlist, your scheduled webinars and your watched webinars. Go to the tab “My Courses” to view the whole list.

The organiser of a webinar decides whether a recording of the event is created. For participants in a webinar the associated recording is always free. For other users the trainer can determine a price. On the video marketplace you will find the complete selection of recordings, the newest are always at the top.

As a participant, you will find the option to watch the related video on the detail page of the webinar. If you are logged in, you will see the button “Watch the video”. By clicking on it you will be forwarded to the media box. On the right side all recordings of this event are listed with an option to play it. Once viewed, you will find the video on the Homepage  under “Watched videos”.

When it comes to videos free of charge every user can simply click “Watch the video” to access the media box. For paid recordings, you must first complete the payment process before you can press the button.

Note: Purchased videos are available online at any time. They are not sent to you by DVD or the like.

Go to the detail page of the webinar via the link in your confirmation email or via your start page. There you will find different tabs including the tab “Files”. This tab lists the files that the trainer provides for participants to download. With one click you can download the desired document

Ratings cannot be changed afterwards

We need the trainers’ data to send them their invoices and transfer them their income.

Trainers do not have access to participants’ personal data. Only if you want that your e-mail address is not available for trainers, you have to set this in your settings under “privacy”.

How to block a user, read the following article. Moreover you can directly block a user with the link in the invitation e-mail to a webinar. In your settings under “notification” you can as well switch off to receive any e-mails.

If these settings do not help you, please contact our customer service.

Webinars from subscribed academies appear in your watchlist. By this, you neither miss an event nor have to visit a fan academy you are interested in to have an overview of your webinars.

24 hours before the start of a webinar on your watchlist you will be reminded of the webinar by email.

“Signor/a incognito” is automatically listed in the virtual classroom if you set your profile as “anonymous”. You can change this in your settings under “privacy”.

You can find the menu item “privacy” under your settings where you can flexibly set your visibility in the virtual classroom.

You can attend a webinar also without a webcam or a microphone. To communicate with the trainer or moderator and other participants you can easily use the chat.

The trainer is the invoice issuer towards the participant. The invoices are automatically generated by edudip and the trainer is set as sender. If the sales tax has to be mentioned in this bill is the trainer’s decision. This depends on the fact if the trainer is subject to taxation according to UStG or not.

You can refer participants to the system check. All necessary requirements are automatically tested there.

If the trainer does not set a registration deadline, participants can still register for the webinar until the end of the event. If a trainer sets a registration deadline it is valid throughout the webinar.

Bitte beachten Sie als Trainer, dass sich ohne Anmeldeschluss jederzeit noch ein Teilnehmer anmelden kann und Sie darauf vorbereitet sind, das Webinar zu halten.

The virtual classroom opens in a second window or a new tab. The classroom is in the background or in a second window so that you can switch between the classroom and the platform.

To log off from a chargeable webinar, click on “dashboard” when you are logged in at edudip.com. There you can find your scheduled, your booked and your bookmarked seminars. Choose the webinar you want to cancel and click on it.

In the following view, you find next to the details different square icons on the right side. Above the blue facebook icon, you can see an “X” to log off. When you click on the icon, you will be logged off from your booked webinar.

For paid webinars please contact our customer service, so that we can cancel the booking. The cancellation fee is 5 EUR net.

If you do not want to get a reminding email each time, go to your settings under “notifications”. There you can decide which reminder you want to receive via e-mail.

If it is a booked webinar, then go to the webinar page where you logged in for it. There you can also sign off.

Once a webinar is finished, you can also remove it from your start page by clicking the “X” behind the webinar title.

When you are on the page of your favorite webinar, click on the button “book” if it is a chargeable webinar or “participate” if it is a webinar for free. If you are logged in at edudip, you will directly come to the overall view, if not, you have to log in first. Then you have to fill in your payment data. After having confirmed the terms and conditions, you have to click on “book” or “participate”. You will be led to a thank you page from which you can go to your webinar. You will receive a booking confirmation as well via e-mail.

Yes, your booking of an event is binding.

You have to fill in your payment information when you book a webinar. The exact time when your account is debited depends on your chosen payment method.

After the booking process, you will see “Thank you for your booking”. You will get a confirmation e-mail as well.

The number of possible bookings is not restricted.

If you have booked several webinars at the same time, you are not informed about this by the platform operator. Therefore we recommend you to take care of all your appointments.

A function to watch videos on edudip without being registered and logged in is not planned. Through this function, the video would be available to everyone and therefore the risk that recordings can be published uncontrolled by any other person would be given.

However, you have the option to request your recorded webinar for download. After the conversion, you can download the video. You can then edit the video or provide it for participants who are not registered on edudip on your own.

You can switch this setting off when you click on the link “You do not want to receive any messages from this trainer anymore?” in the e-mail you have got from this trainer. Now the trainer is one of your blocked contacts.

If there are no registrations for your webinar, you can edit the duration of your webinar in the event managerunder “dates”.

If participants have already booked the webinar, you can ask us to extend the duration after all the participants have been informed by you. Please send us an e-mail to support@edudip.com so that we can extend your webinar.

Please have your PIN at hand before dialing in to the webinar. You can find it in the confirmation e-mail of the event and on the webinar page. After the respective announcement please type the PIN in using the telephone keypad. If the PIN is not recognized it could be possible that the touch tone dialing is not activated on your phone. In this case you should activate it on your (mobile) phone first. After successfully entering you will be redirected to the virtual classroom or you hear a waiting signal if the webinar has not yet begun.

Detailed instructions can be found here.

You can watch webinars on all devices with flash. Also smartphones/ tablets and iphones/ipads can display webinars. You simply need an app called “Puffin Browser” for both systems.

Playstore: https://play.google.com/store/apps/details?id=com.cloudmosa.puffinFree&hl=de
Appstore: https://itunes.apple.com/de/app/puffin-web-browser/id406239138?mt=8

 

You can also attend a webinar using your Ipad. But you need the Puffin Browser from the Appstore:https://blog.edudip.com/webinare-nun-auch-auf-dem-iphone-und-ipad/

If you offer paid webinars, your participants automatically have the options PayPal, credit card and direct debit (only available for giro accounts run in Germany). Your participants can select the desired option and continue with the booking.

Evaluate a webinarAfter you have taken part in a webinar, you have the possibility to evaluate this event. You have one week to do this, after that the possibility of evaluation ends. To evaluate a webinar, click on the bell on the left side of your name in the menu on top. There, an orange number shows you how many events you have not yet evaluated. You can give 1-6 stars for each event. Besides, you can comment on your rating to explain your evaluation. If you don’t want to evaluate a webinar, you have to click on “I don’t want to rate it”.

After pushing the evaluation button, your rating is saved and shown on the event page and in the teacher’s Academy.

My user account

If you want to cancel a package, you can make this termination online. Click here to view the appropriate link under the package information to come to the notice page. The curremt package can be canceled up to 7 days before the maturity date. Monthly packages can be terminated on a monthly basis, years packages anually.

If you are logged in you can change your profile visibility in your “settings” and choose options from “Public” to “Anonymous” separately for the platform and the virtual classroom.

Note: In the tab “Access” you also have the opportunity to determine your name in the virtual classroom.

As a logged in user you can send contact requests to other users. On the profile page or academy of a person you see the button “Add” for this purpose. If you are logged in, all added contacts are displayed under “Contacts”. View and manage your network by sending messages, terminating a contact or blocking a person. One box for targeted searches for users is also included on this page.

When you are logged in, you can delete your profile in your “settings” . Thus your data will be completely deleted from our database. If you have booked a premium package or if have you ever received an invoice from us is not possible to delete the associated account.

Attention: Restoring a deleted account incl. webinars, ratings etc. is not possible.

Please login first in order to get to your home page. There you will find in the left sidebar under your profile picture the information which package you currently have booked. Click on the current package to get to your membership site and to see, until when this package is valid. You can also view your recent booked packages and their customer number.

Note: Packages always end at 12:01 am in the night of the expiration date.

In contrast to the marketplace, the Academy is the individual area of a trainer, where only its own seminars, information, reviews, etc. are found. Here, participants can learn about future webinars and existing videos and send the trainer a message. By clicking the “Subscribe” button all new webinars from this Academy automatically appear in your watchlist.

You can edit your password under “Settings” → “Access”.

These settings are only visible for you and cannot be seen by anyone else.

Trainers do not have access to participants’ personal data. Only if you want that your e-mail address is not available for trainers, you have to set this in your settings under “privacy”.

You can see in your “settings” under “membership” which package you have booked now and in the past.

Your academy is automatically created if you click on the button “Create seminar” or “Offer seminar” in the upper menu. Your academy will be created automatically by this. Click on your name on the right side of the menu on top and then in the expanded menu on “academy”.

Yes, you can change text and look of your academy/ profile if you want. To suit the design open on your academy in the upper right corner “edit design settings”. In the expanded area, you have the possibility to change the colours or upload a background image.

Change your texts easily while clicking on the grey pencil next to the textfield you want to edit.

If you don’t want to publish all your webinars in your academy, set a webinar as “private” in its event manager.

You can find a step by step description how to edit your academy here.

To show your webinars on your facebook fan page, go to the webinar page and click on “edit”. Under “marketing”, you can click on “install app”. After your login on Facebook, you can choose the fan page, on which your webinars should be presented.

Under the menu item “contacts”, you can search for users on the platform. When you have found the user you want to block, click on the hand icon next to his data. Now, this user cannot contact you anymore or participate in your webinars.

“Unblock” a user

Go to the menu item “contacts” and click on the link “show blocked contacts”. If you want to remove the blocking, click on the hand icon of the corresponding contact

In this case, you can contact our customer service at: support@edudip.com. Another possibility would be to try out the “Forgot Password” function with all possible e-mail addresses. You get instant feedback if the e-mail address is already registered on edudip.

Technical settings

Version informationAt the Overview page of the provider you can determine your currently installed version of Flash Player. There you can also find a link to the download center where you can download the latest version of Flash Player for your operating system.

There are two ways to enter the virtual classroom with Internet Explorer 10 in a Windows 8 system.

Metro BrowserYou can start the Internet Explorer either in the desktop mode by clicking on the corresponding tile and subsequently open the Internet Explorer. Or you can open the Internet Explorer in the tile mode where you can select the setting “view on the desktop” under “settings” (symbol of a wrench) after entering the desired room.

In addition, the Compatibility View must be turned on in the Internet Explorer 10. For that, click on the icon of the torn document in the address bar.

Compatibility mode

Note: The Compatibility View must be turned on in the Internet Explorer 10 in Windows 7 as well

On the website of Adobe you will find another description of the procedure.

Adobe Windows 8

4_3_fpanleitung_gross-20150412 (1)At the Overview page of the provider you can determine your currently installed version of Flash Player. There you can also find a link to the download center where you can download the latest version of Flash Player for your operating system.

There are some problems with the Adobe Flash Player in Mac OS X that also concern the virtual classroom.

When you enter the virtual classroom, you will be asked for your permission using camera and microphone (Flash). But the buttons do not react on your mouse clicks with the current Flash Version.

Hiding this note: Click the tab key until the close button is marked and press ‘enter’. Now you can participate in the webinar, but you can’t unlock your camera and you can not speak.

2_2-20150412

Please follow these steps to enable the virtual classroom to connect with your camera & microphone:

1. Search in the system settings for “Flash Player” and select the folder.

Flash1-20150412

2. In the tab “camera and microphone” click “settings for camera and microphone for website …”

Flash2-20150412

3. This will open a window. In the lower left corner, click the plus sign to add a website that is enabled to have access to your camera and microphone.

Flash3-20150412

4. In the line “website domain” enter api.edudip.com and select below the field “Allow”. From then on you can use your camera and microphone in the virtual classroom.

Flash4-20150412

4_3_fpanleitung_gross-20150412At the Overview page of the provider you can determine your currently installed version of Flash Player. There you can also find a link to the download center where you can download the latest version of Flash Player for your operating system.

The Flash player from Adobe still has some issues in Linux that affect the virtual classroom.

To use the virtual classroom with Linux, manual adjustments must be made. These settings must be made on the Website of Macromedia.

4_1_fpanleitung_gross-20150412

 

After entering the website you see the Website Privacy Settings. Select api.edudip.com in the list of websites and then click “always allow”. You should then be able to participate in the webinars on edudip.com.

4_2_fpanleitung_gross-20150412

If the website api.edudip.com does not appear in your list, please open this demo room: Afterwards the website will appear on the list of website privacy settings and you can change the settings as described above.

Safari PreferencesIf you have problems to enter the virtual classroom using Safari in Mac OS, you need to adjust the security settings of the browser. To do this, first go to https://www.edudip.com/ and then open the “Preferences” of Safari.

In the settings you open the “Security” tab and click on “Manage Website Settings …”.

On the left side you can now select the “Adobe Flash Player”, which is required for the virtual classroom. The address http://www.edudip.com/ appears in this box since you have already opened the website.

Safari Security

Set the option “Allow” for http://www.edudip.com/ so that the Flash Player can be used for the execution of the virtual classroom.

Furthermore, here you activate the “Run in unsafe mode” option. Thus, the Flash Player can be used for the execution of the virtual classroom.

Safari settings

A window appears in which you have to confirm your selection by clicking on “trust”.

Safari confirm box

Unfortunately, the flash player for Android is not supported. Therefore you have to use an alternative browser. Please use the “Puffin browser” which can be found in the Google Play store. This browser enables you to use edudip on your Android tablet.

The term “latency“ describes a time interval at which an event is delayed. In a webinar, latency has special importance because it indicates how long data packages actually need from your server to our server and back again. The slower the data package is transported from A to B, the higher the latency. A high latency causes the effect that webinars can not be displayed fluently. If a moderator uses an Internet connection with a high latency, the data will not be transmitted to the virtual classroom fast enough. Participants with an Internet connection with a high latency might have problems to receive the data in time.

A high latency could be caused by a low bandwidth because too much data has to be transmitted at the same time. This delay is not always caused by your own computer. Always pay attention to who has connection to your Internet access! Today more and more televisions are connected to the Internet. Almost every mobile phone has access to the home Wi-Fi and additional computers are also using the same Internet connection as well. If you are in a webinar, you should always pay attention to the fact that your computer is not only connected to other programs that have access to the Internet, but also that other users are not streaming a movie on Netflix or listen to music on Spotify for example. Also, if a video is played on YouTube or Facebook for example, additional data packages are transported with your Internet connection and occupy your bandwidth.

In order that you can transfer your video image and can be heard through your microphone, you must first allow the webinar room access to your webcam and microphone.

To start the audio and video transmission, click the play button on your profile picture. Since the webinar room is based on Adobe Flash technology, you must allow the flash application access to your camera and microphone. If your devices have not been given access yet, a request  and the button  “Allow now” appears. Click on the button to allow Flash access.

 

Settings_Chrome

A dialog box appears, which gives you the option to allow access.

Tip: If you place a checkmark at “Save”, the setting will be stored for you and you don’t have to manually allow access next time.

 

Chrome Einstellungen

If you use Google Chrome, you can also assign additional permissions in the settings through your browser. In case your Google Chrome is configured in a way that it does not automatically allow access to your devices, the webinar room will let you know.

Settings_Chrome 2
Click on “Help” to obtain additional information. Google Chrome will now ask you for permission to release. Click “Allow” to allow the webinar room access to your camera and microphone. Then click “Reload webinar room” so that the changed settings will be applied.

Chrome Einstellungen

If you blocked  the access to the devices permanently in the settings of your browser, you will find a little window in the upper right corner of the address box, where you can change the settings. After these changes you also have to reload the webinar room again.

Chrome Einstellungen

After reloading  the webinar room, click on the play button on your profile picture in order to start the transmission of your camera image and your microphone audio.

 

Tip: You can check the settings of your microphone and camera in Google Chrome at any time and modify as desired. Browse chrome://settings/content.

 

 Settings_Chrome 4

0 Comments - Leave a Comment

Others

The consulting tool is available for Pro members who booked their package before the 22nd Feb 2014 to perform online consultations with a parallel telephone interview. Login first and go to the tab “Profile” and then on “My Consulting” to view the feature. After the activation, you will see the virtual consultation room. Your conversation partner needs from you only the URL and the data to enter the room.

Note: As the main functions you can use the screen sharing and transferring your webcam in the consulting tool. Audio is not transmitted in the consulting room, so you need to communicate with your customers at the same time over the phone.

Users with their own website can also integrate the consulting tool into the code of the page with the aid of the given Iframe and enter the consulting room there.

All users who visit edudip or Sofengo for the first time and register through your link are automatically your partner. You receive 20% commission of the first package that is booked by one of your affiliates.

In the “partner” area of your menu you will find a link to the edudip homepage and one that leads directly to your academy. Both links can be used as affiliate links for recommendations. You may spread them across various social networks like Twitter, Facebook or Xing.

You have the following options to integrate advertisement into your own website to win partners for edudip or Sofengo: different banners, icons and the slider widget with your future webinars. Through the widget you additionally promote your courses. All elements are clickable and place a so-called cookie in the browser of your potential partner automatically to assign the person to you as your partner. If the person is registered on edudip within 30 days after the click, you will receive a commission of 20% on the first booked package.

More information can be found here.

edudip connects lecturer and inquisitive people: live and online in a virtual classroom. Live online courses are a time- and cost-saving alternative to face-to-face courses. It is very easy to hold a webinar or take part in it because no software has to be installed. Furthermore edudip is responsible for the whole payment process.

The newsletter is usually published once a month. Be always up to date and get the latest news, deals and tips and tricks relating to the subject of webinars.

Subscribe

To subscribe to the newsletter, you have to go to your messages settings when you are logged in. Choose the option “yes“ in the section “newsletter“.

Unscubscribe

To unsubscribe from the newsletter, you have to go to your messages settings when you are logged in. Choose the option “no“ in the section “newsletter”.

The access data for the advisor tool are set automatically by edudip.

You can quit the room by closing the window of the consulting tool. By this, you close the session.

The consulting tool is supposed to be for screensharing. If you want to hear each other, you have to use other means of communication e.g. a telephone.

No, it is not possible to record a conversation. The consulting room only serves to show customers e.g. the screen or presentations. An audio transmission is not possible. To communicate you have to use e.g. a telephone simultaneously.

With the partner program users have the possibility to advertise edudip or Sofengo with links. If the person subscribes within 30 days after having clicked on your link, he will become your partner. This means that you will get 20% commission on the first packages with costs (basic, pro) your partner books – even if the 30 days will be over. More Information:http://www.edudip.com/partnerprogramm

Our customer service is available Monday to Friday 9am – 9pm by phone and by e-mail. Outside these times there may be delays in responding to requests.

Our customer service is available from Monday to Friday 9am – 9pm by phone +49 241 4004768-0 and by e-mail: support@edudip.com

First steps on your business platform

system_checkBefore you hold a seminar, you should necessarily make the system check to test if your bandwidth, your Flash-Player and your sound are sufficient. Moreover we advise you to become familiar with the virtual classroom. If you want to try this, you can create a test webinar which you set as “private”. Only you and persons who got a link from you can see the webinar.

 

If you want to offer webinars, you should create categories in which you can sort the online seminars afterwards. Like this, you and other users of the platform have a better overview of your offer. To create a category, go to the menu item “configuration” and then to “categories”. To create a main category, fill in the name of your desired category in the text field on the page which is now shown to you. Click on “create” and the category will appear in the overview. If you want to create a subcategory to this main category, click on the main category and in the next step you can enter the title of your subcategory in the text field. Click again on the button “create” to finish the process.

creating_categories

To change the name of a category afterwards, click on the pencil icon on the left side of the name. Change the name in the presented text field and click on “save”. When you click on the dustbin icon you can delete created categories. Besides, you can set the order of the categories by clicking on a main category, hold it while moving and pull it to the desired place.

Please fill in your legal notice by selecting the field “legal notice” under the menu item “page content“ . Now you can enter your imprint. You can also set your terms and conditions and privacy policies in the same menu. Choose the corresponding field and fill in your text. After that, click on the button “save” on the right side under the textbox.

legal_notice

Under the menu item “design” you can style your platform individually. You can select the colour of your platform when you click in the colour field. Move the white framed circle on the desired hue or fill in the colour value and then click on “save”. Under the tab “logo” you can choose your logo which will be presented on the left side in the upper menu of your platform. It is also possible to set a start-up screen which will be seen on the home page. Please note that you have to upload pictures with the right size so that it is presented in the right way.

costuimze

configuratingWhen you have logged in on your own platform, you can set some important settings in your administration under “configuration“. Set a name for your platform, decide whether you want to have an own marketplace or not, and if webinars can be evaluated. You can also select if your platform is public or private which means that users can register or only you can create new users. When you have set your settings as desired, click on the button “save” on the right side at the bottom of the page.

 

You have the possibility to upload documents like e.g. presentations. These can be Microsoft Office documents, Open Office documents, PDF files, as well as images and graphics. You can upload your files during the creation of a webinar when you click on the button “presentation” in the editing menu of your webinar. Choose the button “browse” to select a file on your PC. Files that are marked as “active” can be called up in the corresponding webinar. Additionally, you can set that your documents are downloadable. Like this, your participants have access to those files and can prepare and work over the webinar. Also after the creation of a webinar you can upload files: Click on “edit” on your webinar page so that you enter the editing menu of your webinar.

uploading_addi

You enter the virtual classroom by using the button “enter” on the event page of your webinar. When you open the virtual classroom, the Adobe Flash Player needs your allowance to access your microphone and camera. You have to allow this access so that you can be seen and heard during the webinar. We suggest you to be in the virtual classroom a few minutes earlier in order to have time to prepare it.

holding-webinar

As long as the webinar has not started, the participants stay in the lobby and can only see the chat. You are not yet visible, so you can use the time to open your presentation by clicking on the file icon in the upper right corner, welcome your participants in the chat or check your settings if the camera and the sound are transferred. The webinar starts automatically when the set time is reached. By using the button “play”, you can start your webinar manually. You can find an overview of all the functions in the virtual classroom here: http://www.edudip.com/funktionen

providing_recordsYou have the possibility to record your webinars and offer them to your participants or other interested people. Call up your “advanced information” in the editing menu of your webinar. There you can choose under “recording” if you want to record your webinar and for which price you want to sell it. But for participants of a webinar the recording is always free.

After the webinar, you can decide whether you want to unlock the recording or not. Click on the button “watch video” on your webinar page. After that a new window with the video opens. Here you can change its name, delete it, request it as a download and publish it with the button “Activate now”.

Business customers

You have the option to register on http://business.edudip.com/preise and book your own platform. For questions please contact our customer service by e-mail to sales@edudip.com or by phone +49 241 4004768-8.

You can create a webinar by clicking on “create seminar” in the upper menu. Now the event manager opens and you can fill in the settings of your webinar.

If there are no applications for your webinar, you can delete it by clicking on the button “delete” on the left side at the bottom of your event manager.

Please note that webinars can only be deleted if there are no applications for it. Past seminars can only be deleted if this is a webinar for free or there were no applications. This is not possible for paid seminars because an invoice is created which refers to the webinar. If you do not want to show these webinars on your academy, you can set it as “private” in its settings.

To get to your administrator area, you have to be logged in. Click on your name in the upper menu and a dropdown menu will open. Then click on “Administrator” and you will come to the settings of your platform.

Go to “design” under the menu item “configuration” in your administrator area. There you can set the colour of your platform by clicking on the colour field and move the white framed circle to the desired colour. Move the arrows next to the colour bar in the middle to select another hue. Another option is to fill in the colour value in the input box on the right side.

To upload a logo, choose the menu item “design” under “configuration”. Click on the button “select image” to upload your logo. The optimum size for the image is 3840 x 2000 pixels. However, for most displays it is sufficient to use an image with a resolution of 1920 x 1000 pixels.

To upload a logo, choose the menu item “design” under “configuration”. Click on the button “select image” to upload your logo. Best choose a picture with the size of 180 x 60 pixels in order to present it in the right way.

You can fill in your terms and conditions when you choose the menu item “page content” under “configuration”. Select “terms and conditions” in the list and fill in the text for it in the description field. To finish the process, click on the button “save”.

Click on “user” in the upper menu and then on “create” in the menu on the left side. Fill in the email address and as the case may be the salutation, first and last name in the text field(s) and then click on “Next”. Your user is now added successfully.

If you want to delete a user, go to the menu item “manage” under “user”. Choose the option “user search” to search a user. Another option is to look at the list of users that is shown under the text field. When you click on the red cross, the user is deleted.

When you set your platform as private, a registration is not possible at your platform because only you as an administrator can create users.

You can set in your configuration under “platform” that your “type of platform” is “private”.

To create a new category, you have to go to the menu item “categories” under “configuration”. If you want to create a new category, fill in the name of it in the description field and then click on “create”. Your new category now appears in the list under the description field.

To create a new subcategory, you first have to click on the main-category in which the new subcategory will be created. In the next step, existing subcategories are shown. In the upper description field, you can fill in the title of your new subcategory. Click on “create” to finish the process.

You can change a category’s name by clicking on the pencil icon next to the category’s name. Now a description field appears in which you can fill in the new name. Click on “save” in order to take over the changes.

If you want to change the order of your categories, click on the desired category and move it to the place you want to set it. Keep your mouse button pushed while moving it to the desired place.

You can delete categories by clicking on the dustbin icon on the left side of the name. Please note that categories can only be deleted if there are no webinars in it or in its subcategories.

If you want to delete a moderator, which means you take away his right to hold webinars, click on the red cross on the right side of the moderator’s name under “User” → “Manage” → “Moderators”.

When you are under the menu item “User” → “Manage” and choose the option “Administrators”, you can fill in the name or the email address of your desired administrator in the text field.

If you want to take away the right to be an administrator from a user, click on the red cross next to the person’s name when you are on the overview page of your administrators.

0 Comments - Leave a Comment

If you want to cancel your Biz package, choose in the menu “Settings” and then click on the last item “membership”. Under your package you will find the link through which you can cancel your package.

If you click this button, your platform will be presented in edudip’s corporate design, which means that it will be shown in the green like the edudip platform.

To appoint a moderator, you need additional positions for moderators. Under the menu item “User” you can book additional positions on the left side.
If you have enough positions, you can fill in the name or the email address of the desired person in the text field under “User” → “Manage”.