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Technical settings

Version informationAt the Overview page of the provider you can determine your currently installed version of Flash Player. There you can also find a link to the download center where you can download the latest version of Flash Player for your operating system.

There are two ways to enter the virtual classroom with Internet Explorer 10 in a Windows 8 system.

Metro BrowserYou can start the Internet Explorer either in the desktop mode by clicking on the corresponding tile and subsequently open the Internet Explorer. Or you can open the Internet Explorer in the tile mode where you can select the setting “view on the desktop” under “settings” (symbol of a wrench) after entering the desired room.

In addition, the Compatibility View must be turned on in the Internet Explorer 10. For that, click on the icon of the torn document in the address bar.

Compatibility mode

Note: The Compatibility View must be turned on in the Internet Explorer 10 in Windows 7 as well

On the website of Adobe you will find another description of the procedure.

Adobe Windows 8

4_3_fpanleitung_gross-20150412 (1)At the Overview page of the provider you can determine your currently installed version of Flash Player. There you can also find a link to the download center where you can download the latest version of Flash Player for your operating system.

There are some problems with the Adobe Flash Player in Mac OS X that also concern the virtual classroom.

When you enter the virtual classroom, you will be asked for your permission using camera and microphone (Flash). But the buttons do not react on your mouse clicks with the current Flash Version.

Hiding this note: Click the tab key until the close button is marked and press ‘enter’. Now you can participate in the webinar, but you can’t unlock your camera and you can not speak.

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Please follow these steps to enable the virtual classroom to connect with your camera & microphone:

1. Search in the system settings for “Flash Player” and select the folder.

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2. In the tab “camera and microphone” click “settings for camera and microphone for website …”

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3. This will open a window. In the lower left corner, click the plus sign to add a website that is enabled to have access to your camera and microphone.

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4. In the line “website domain” enter api.edudip.com and select below the field “Allow”. From then on you can use your camera and microphone in the virtual classroom.

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4_3_fpanleitung_gross-20150412At the Overview page of the provider you can determine your currently installed version of Flash Player. There you can also find a link to the download center where you can download the latest version of Flash Player for your operating system.

The Flash player from Adobe still has some issues in Linux that affect the virtual classroom.

To use the virtual classroom with Linux, manual adjustments must be made. These settings must be made on the Website of Macromedia.

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After entering the website you see the Website Privacy Settings. Select api.edudip.com in the list of websites and then click “always allow”. You should then be able to participate in the webinars on edudip.com.

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If the website api.edudip.com does not appear in your list, please open this demo room: Afterwards the website will appear on the list of website privacy settings and you can change the settings as described above.

Safari PreferencesIf you have problems to enter the virtual classroom using Safari in Mac OS, you need to adjust the security settings of the browser. To do this, first go to https://www.edudip.com/ and then open the “Preferences” of Safari.

In the settings you open the “Security” tab and click on “Manage Website Settings …”.

On the left side you can now select the “Adobe Flash Player”, which is required for the virtual classroom. The address http://www.edudip.com/ appears in this box since you have already opened the website.

Safari Security

Set the option “Allow” for http://www.edudip.com/ so that the Flash Player can be used for the execution of the virtual classroom.

Furthermore, here you activate the “Run in unsafe mode” option. Thus, the Flash Player can be used for the execution of the virtual classroom.

Safari settings

A window appears in which you have to confirm your selection by clicking on “trust”.

Safari confirm box

Unfortunately, the flash player for Android is not supported. Therefore you have to use an alternative browser. Please use the “Puffin browser” which can be found in the Google Play store. This browser enables you to use edudip on your Android tablet.

The term “latency“ describes a time interval at which an event is delayed. In a webinar, latency has special importance because it indicates how long data packages actually need from your server to our server and back again. The slower the data package is transported from A to B, the higher the latency. A high latency causes the effect that webinars can not be displayed fluently. If a moderator uses an Internet connection with a high latency, the data will not be transmitted to the virtual classroom fast enough. Participants with an Internet connection with a high latency might have problems to receive the data in time.

A high latency could be caused by a low bandwidth because too much data has to be transmitted at the same time. This delay is not always caused by your own computer. Always pay attention to who has connection to your Internet access! Today more and more televisions are connected to the Internet. Almost every mobile phone has access to the home Wi-Fi and additional computers are also using the same Internet connection as well. If you are in a webinar, you should always pay attention to the fact that your computer is not only connected to other programs that have access to the Internet, but also that other users are not streaming a movie on Netflix or listen to music on Spotify for example. Also, if a video is played on YouTube or Facebook for example, additional data packages are transported with your Internet connection and occupy your bandwidth.

In order that you can transfer your video image and can be heard through your microphone, you must first allow the webinar room access to your webcam and microphone.

To start the audio and video transmission, click the play button on your profile picture. Since the webinar room is based on Adobe Flash technology, you must allow the flash application access to your camera and microphone. If your devices have not been given access yet, a request  and the button  “Allow now” appears. Click on the button to allow Flash access.

 

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A dialog box appears, which gives you the option to allow access.

Tip: If you place a checkmark at “Save”, the setting will be stored for you and you don’t have to manually allow access next time.

 

Chrome Einstellungen

If you use Google Chrome, you can also assign additional permissions in the settings through your browser. In case your Google Chrome is configured in a way that it does not automatically allow access to your devices, the webinar room will let you know.

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Click on “Help” to obtain additional information. Google Chrome will now ask you for permission to release. Click “Allow” to allow the webinar room access to your camera and microphone. Then click “Reload webinar room” so that the changed settings will be applied.

Chrome Einstellungen

If you blocked  the access to the devices permanently in the settings of your browser, you will find a little window in the upper right corner of the address box, where you can change the settings. After these changes you also have to reload the webinar room again.

Chrome Einstellungen

After reloading  the webinar room, click on the play button on your profile picture in order to start the transmission of your camera image and your microphone audio.

 

Tip: You can check the settings of your microphone and camera in Google Chrome at any time and modify as desired. Browse chrome://settings/content.

 

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